We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. 

Refunds for Products

1. Refunds for Customized Products

>Customized products are not eligible for refunds or returns after delivery unless there is a verified issue with the product's quality.

>Non-quality-related reasons, such as a change in personal preference, price comparisons with similar products, or dissatisfaction with promotional pricing, do not qualify as valid grounds for a return or refund.

2.Order Cancellation for Non-Ready-to-Ship Customized Products

>If a non-ready-to-ship (made-to-order) customized product has entered the production process (e.g., stone procurement, inventory adjustments, CAD creation, or similar), a cancellation will incur a 30% service fee based on the total order value.

>If the product has been fully produced but not yet delivered, cancellation will incur a 50% service fee based on the total order value.

3.Return Policy for Ready to Ship Items

We want you to love your jewelry. If for any reason you are not completely satisfied with your Ready to Ship purchase (which are shipped within three business days of ordering), we accept returns under the following conditions:

*Return Window: Items must be returned within 15 days, from the date of delivery.

 *Condition: Returned items must be unused, unworn, and in original condition, including all original packaging and certificates (if any).

 *Return Authorization: Please contact us prior to returning any item to receive return instructions and authorization. Unauthorized returns may not be accepted.

 *Shipping: Return shipping costs are the responsibility of the customer. We recommend using a trackable and insured shipping method. For more details, please refer to the return policy below.

 *Restocking Fee: A 20% service fee will be deducted from your refund. This covers restocking, processing, and any applicable import duties or return customs fees.

 *Refund: Once the returned item is received and inspected, a refund (minus the service fee and original shipping charges) will be issued to your original payment method within 3 business days.

Note

Items that have been resized, altered, or custom engraved are not eligible for return. For more details, please refer to the return policy below.

4.Returns/Exchanges for Broken or Defective Items:

You must attach a picture that clearly shows the damaged/defective item and describe the problem with your item. If you are unable to send pictures please let us know and we will be happy to help.

Please note that the specified quality issues include loose prongs and metal breakage not caused by human factors. Wear and scratches caused by improper use are not considered manufacturing defects and are not covered under after-sales service. However, maintenance services can be purchased for a fee if needed.

5.For custom cut diamond

The customer is responsible for the full return shipping cost, and full of the customs duties incurred during the return, and an additional 40% service fee based on the order price is required. Customs duties and service fees incurred from the return will be deducted directly from the refund.

How to return?

If you need a return, please contact us via Whatsapp: +86 18135670653(Wendy)

If we can solve your problem without returning it, we'd love to do so! However, if you think your item must be returned, please contact us via Whatsapp: +86 18135670653

Please note that the return shipping cost will be borne by the customer. After receiving your return request, we will provide you with the return address and phone. Please take a photo of the package with the shipping label attached and provide it to us along with the tracking number.

Pack and return

*Make sure all original materials (including actual product, original box) and all documentation (including diamond and grading report) are intact.

*Please note that if certificates are lost or tampered with, we will charge a certificate replacement fee based on the actual inspection fee.

 *For safety reasons, do not write jewelry, diamonds or other related words anywhere on the packaging. 

* Please double pack the package and stick the label on the outside of the large box and drop it off to the courier location closest to you. (We recommend EMS as our preferred shipping partner).

* Pirmiana is not responsible for shipping errors - we recommend that customers only use staffed storefronts to send returned items. Please do not use drop boxes or unmanned locations. We also recommends insuring the package for a certain value.

 *Get a shipping receipt to confirm that the item has shipped - this receipt will serve as proof of shipping and insurance.

Refund process

Once we receive the return package, our quality assessment team will inspect the item and begin the refund process.

 *If the item is not brand new, there may be a follow-up email or inquiry to the customer to determine eligibility.

Refund Details:

Refunds usually take 3 business days to process.

The refund amount will be issued to the payment method used for the original purchase. 

Refunds to countries other than the U.S. will be refunded in U.S. dollars at the prevailing exchange rate and cannot accommodate currency fluctuations between the time of purchase and the time of the refund.

It is not responsible for any foreign currency transaction fees that the client's bank may charge.

For all credit card chargebacks, please allow a one-month billing cycle to show your credit limit.

If you have any further requirements, please contact us: +86 18135670653(Wendy)